Workflow Analyst - Trust & Safety

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
Our Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users.

The Workflow Analyst contributes to the vision of ensuring a safe platform by building and optimizing moderation business processes, monitoring performance through data-driven analysis. The role will also require seamless collaboration with cross-functional teams to continuously look for areas to improve efficiency and maintain high standards of safety.

What will I be doing?
- You will optimize resource allocation to support safety and efficiency requirements through strategic thinking, ensuring projects are optimally executed within the APAC region.
- You will monitor, improve daily and short term moderation performance through process optimization, efficiency tactics and data-driven analysis.
- You are responsible for optimizing internal business processes by collecting, analyzing and addressing problems during business implementation;
- You will contribute to market-level safety strategies, platform design, content moderation queue management to improve performance and efficiency in our content moderation business;
- You will promote the continuous and iterative development of strategy requirements through communication and cooperation with the relevant operation team, product management team and regional safety management team.

Qualifications

What should I bring with me?

Minimum Qualification
- Bachelor's Degree and above
- At least 1 year of experience in an operations role within a BPO / Social Media / Call center environment
- Proven experience in using data to analyze performance and using insights to drive performance
- Proven experience in regional/global stakeholder

Preferred Qualifications
- You have great attention to detail
- Operations experience with Content Moderation / Safety would be an advantage
- A strong knowledge of the content safety challenges or cultural nuances in South East Asia, North East Asia, South Asia and/or Oceania will be a plus

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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