Wellbeing Site Manager - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Team Intro
The USDS T&S Wellbeing Ops & Culture team exists to develop a vibrant organizational culture that focuses on the celebration, development, and wellbeing of our people. This team manages all aspects of Culture, Recognition, Wellness, and Wellbeing initiatives with the goal of creating a 'best in class' culture that our people are proud to be a part of.

Responsibilities
- Work closely with Wellbeing Ops & Culture Program Lead and Global Wellbeing Team to tailor, implement and manage wellbeing programs based on a Global Wellbeing Strategy and Framework
- Staff well-being and culture program initiatives, participation rates, and report site health.
- Set and monitor productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site support.
- Build deep knowledge expertise at site level to recommend effective wellbeing programming interventions, customized to cultural and business needs
- Provide psychoeducational training surrounding mental health to the site.
- Organize in collaboration with the local wellness ambassadors/ HRs to promote well-being via evidenced-based initiatives.
- Ensure compliance to local legal and regulatory standards related to employee psychological health and safety.

The job description is not exhaustive; it is intended to give an overview of the role. Other duties within the general scope of the function may be required.

Our Wellbeing Site Manager performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this person interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications:
- Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour-related field; (Licensed Clinical Psychologist, LCSW, LPC, LMFT)
- Full unrestricted license to practice
- 2+ years' experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context

Preferred Qualifications:
- Experience providing consultancy on complex topics to a range of stakeholders;
- Strong working knowledge of Operations metrics and structure
- Willingness to travel (approximately 10% post-COVID)
- Strong working knowledge of trust and safety operations workflows and experience developing and evaluating behavior change interventions in applied settings.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktokusds.com

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.