VIP Gifting Manager - TikTok LIVE - Milan
Responsibilities
The LIVE Operations team is dedicated to optimizing all aspects of TikTok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.
The key aspects of this role would include building and managing a VIP user Portfolio and build an understanding of VIP user behaviour through relationship building, feedback and data other responsibilities include:
- Analyze performance and present findings, identifying trends and patterns.
- Help our VIPs to get to grips with our new features, tools and technology
- Work cross-functionally with gifting, product and creative teams to enhance and improve the LIVE experience.
- Work with Community and Agency manager teams to help them improve their understanding of the motivations of VIP gifters
- Help create and monitor revenue growth strategies.
- Work with our Trust & Safety, payments and product teams and act as an advocate for our VIP communities.
Qualifications
Minimum Qualification
- At least 3 years experience working in a live streaming, video sharing or relationship management role.
- Fluent in Italian, Spanish and English due to handling both Spanish and Italian VIP
- Results originated and goal driven.
- Proficient at using dashboards and data to spot trends and create strategies.
- Work collaboratively and under pressure.
- Excellent communication skills.
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- Bachelors degree or above.
Preferred Qualification
- 4 years or more of industry experience, preferably but not necessarily in sectors related to live-streaming, video-sharing, social media, tech, or start-ups, showcasing a deep understanding of industry intricacies and market nuances.
- Experience in developing and presenting compelling proposals, tailored to meet the diverse needs of agency partners while showcasing the value proposition of TikTok LIVE.
- A proactive and self-motivated mindset, coupled with a collaborative approach to work effectively within cross-functional teams, driving collective success in achieving business targets.
- A collaborative team player mindset, continuously striving for higher performance while contributing actively to a collective goal of success.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.