Training Specialist, APAC SMB (Vendor)

Join us.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

The training team supports our SMB team creating and delivering interactive, memorable and inclusive training experiences. We enabling learners to realize their growth potential and support advertisers in unlocking revenue and driving business outcomes.

We are looking for a passionate and experienced Training Specialist to support the ongoing training and development of our APAC SMB outsourced and internal sales teams in order to ensure a high quality experience for our SMB advertisers. Our ideal candidate will have demonstrated success developing and delivering training programs, working closely with Sales teams to drive sales activities, and devising scalable learning systems.

Responsibilities:
- Work collaboratively with external and internal stakeholders to identify and assess training and development needs that are aligned across regional business needs
- Design, prepare, and deliver training and development programs through Train-the-Trainer methodology
- Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs
- Evaluate training solutions for quality, business impact, and scalability
- Observes sales encounters and collects feedback, results, and performance data of trainees after sessions
- Assist with the development and support of a Learning Management System and other scalable learning solutions

Qualifications

- At least 2-3 years of experience in sales training and facilitation in Advertising, Media or similar industry.
- Ability to work in a fast-paced environment, prioritize and meet objectives and deliverables
- Good understanding and knowledge of the various stages of a sales funnel, conversion rates and sales pipeline activities
- Excellent written and verbal communication in English and interpersonal skills
- Ability to deliver technical content and excellent presentation and storytelling skills
- Have a passion for training, ability to think on your feet, adaptable to changing environment

Preferred Qualifications:
- Experience working with sales teams, account management and service workflows
- Expert knowledge of social media, mobile apps, and digital and mobile marketing
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying
- Familiarity with various LMS platforms and other L&D tools

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.