Top User Growth Manager - TikTok LIVE (Munich)
Responsibilities
The LIVE Operations team is focused on building a scalable and high-performing TikTok LIVE ecosystem. By working closely with a wider group of consumer audiences, creators, and creator agencies, we drive long-term growth through content innovation, monetization enablement, and community development.
We're looking for someone to join our expanding TikTok LIVE team in Munich, managing a portfolio of German-speaking VIP accounts (Gifters). You'll build close relationships with our VIP Gifting community, gather their feedback on their experiences of using TikTok LIVE, as well as educate them on our latest tools and features. You'll work cross-functionally with multiple internal teams to ensure we're always delivering the best possible experience for our TikTok LIVE viewers.
You will own end-to-end user strategy, leveraging data to improve user engagement, retention, and revenue performance.
Key Responsibilities
- Manage a VIP user Portfolio and build an understanding of VIP user behaviour through relationship building, feedback and data
- Analyze performance and present findings, identifying trends and patterns.
- Help our VIPs to get to grips with our new features, tools and technology
- Work cross-functionally with gifting, product and creative teams to enhance and improve the LIVE experience.
- Work with Community and Agency manager teams to help them improve their understanding of the motivations of VIP gifters
- Help create and monitor revenue growth strategies.
- Work with our Trust & Safety, payments and product teams and act as an advocate for our VIP communities.
Qualifications
Minimum Qualifications
- 5+ years of experience in user ops / growth / customer success, with demonstrated experience of high-value client relation management and campaign project management in a data-driven environment
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- Ability to turn insights into execution
- Fluent in English & German (both written and spoken to communicate with the German team)
Preferred Qualifications
- Experience in live streaming / social / creator platforms
- Familiar with VIP support & monetization (gifting, subscriptions, etc.)
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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