Responsibilities
About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. The Supply Chain and Logistics team is vital in ensuring a robust, efficient infrastructure that drives business growth and enables global connection. They provide planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.
About the Role
We are seeking a highly motivated Fulfillment Solutions Intern to support our FBT (Fulfillment by TikTok) team within the Fulfillment Operations organization. This internship offers a unique opportunity to contribute to ongoing operational projects, system improvements, and launch readiness initiatives across Europe. The ideal candidate brings a combination of analytical thinking, attention to detail, and interest in supply chain solutions, project coordination, and testing.
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During this internship, you will gain:
- Hands-on exposure to international fulfillment operations and scalable logistics solutions.
- Insight into enterprise-level testing and project deployment processes.
- Experience working in a high-impact, cross-functional environment with global stakeholders.
- Opportunities for mentorship, career development, and full-time conversion (where applicable).
Key Responsibilities:
- Product Operations & Data Analysis: Support day-to-day logistics operations by managing requests, ensuring process alignment, and maintaining accurate warehouse data, analyse operational data and produce daily/weekly reports to keep the stakeholder informed on the ongoing support function and progress.
- Project Management & Testing: Assist with project coordination and system testing, including documentation, issue tracking & reporting, and results analysis, also coordinate with product and tech teams to solve system issues.
- Go-To-Market & Launch Coordination: Contribute to the smooth rollout of new tools and processes by coordinating tasks and supporting cross-functional teams, and able to help address frequently asked questions regarding the launched feature.
Qualifications
Minimum Qualifications:
- Currently pursuing a degree at university, graduating on or after 2026, eligible to work in the UK, available to attend the internship for a minimum of 5 months;
- Strong organizational skills with the ability to manage multiple tasks and priorities independently;
- Excellent communication skills; proficiency in English is required, with knowledge of additional EU languages considered a plus;
- Proficient in Microsoft Office / Google Workspace; familiarity with Excel (pivot tables, lookups) is preferred.
- Eager to work in a cross-functional, fast-paced environment.
Preferred Qualifications:
- Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field;
- Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing;
- Ideally familiar with case management tools (e.g., Pearl, Jira, ServiceNow) and GTM (go-to-market)/project frameworks (e.g., RACI, critical path tracking);
- Strong analytical mindset with exposure to data visualization or reporting tools (Excel, Tableau, Power BI, etc.).
- Detail-oriented, self-driven, and a collaborative team player.