TikTok Shop - TSP Partner Success Account Manager

Join us.

The TikTok Shop Partnership (TSP) team is in charge of managing TikTok Shop Partners - agencies who service merchants on TikTok Shop - and responsible for partners' performance. We are seeking a dynamic TikTok Shop Partner Success Account Manager to join our innovative team. This role involves managing and enhancing relationships with our partners on TikTok Shop, a thriving social eCommerce platform. The ideal candidate will have a strong understanding of social content platforms, e-commerce trends, and account growth strategies.

Responsibilities:
- Account Management: Oversee and manage a portfolio of partner accounts on TikTok Shop. Drive partner GMV growth and service capability by providing full suite vertical solutions based on the seller journey, from basic TikTok Shop Management to affiliate operation, shoppable video production, Shopping Ads, Livestreaming operation and Brand Account Matrix and community management.
- Strategy Development: Collaborate with partners to develop customized strategies that align with their business goals and TikTok Shop's capabilities. Identify business models, implement special projects and best practice for optimizing visibility and sales on the platform.
- Performance Analysis: Regularly analyze partner performance data to identify trends, opportunities, and areas for improvement. Provide partners with actionable insights and recommendations.
- Relationship Building: Foster strong, long-term relationships with partners. Act as the primary point of contact for all account-related inquiries and issues, ensuring a high level of partner satisfaction.
- Collaboration with Cross-Functional Teams: Collaborate closely with category managers on matchmaking between Brands and TSPs by identifying needs of Brands and TSPs, strategically work out and land the brand growth plan, and consolidate the growth methodology on TikTok Shop. Work closely with marketing, product, and technical teams to address partner needs, develop new features, and resolve technical issues.
- Training and Education: Educate partners about new features, tools, and best practices on TikTok Shop. Conduct training sessions and webinars as needed.

Qualifications

Minimum Qualifications:
- 3-5 years experience of working at/ with agencies (content related agency is preferred)
- 2+ years experience of working at/with e-commerce (working at brand or marketplace or working at agencies and managing online retail clients)
- Strong merchant growth mindset and operational skills.
- Ability to analyze data and provide strategic insights.
- Familiar with TikTok and other content platforms; experience in Live Streaming or Social eCommerce is preferred.
- Excellent interpersonal and negotiation skills.

Preferred Qualifications:
- A good team player, fast learner that is open to changes.
- Attention to detail, affinity with numbers, logical and strong in problem solving.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $91200 - $143555 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.