TikTok Shop - Strategy & Operations Project manager
Responsibilities
Team Intro
The E-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better E-commerce experience to our users. We are looking for passionate and talented people to join our operations team. Together we can build an E-commerce ecosystem that is innovative, secure and intuitive for our users.
This role is based in our Munich office.
TikTok Shop Germany Operations Strategy PMO is responsible for driving strategic initiatives that support sustainable business growth, improve seller experience, and strengthen TikTok Shop's position as a preferred shopping destination in Germany.
The team works with category, seller management, product, operations, and central strategy teams to identify growth opportunities, launch key initiatives, and ensure strong execution in the German market. We are looking for a highly analytical, structured, and execution-driven Strategy & Operations Project Manager to support growth initiatives, lead cross-functional projects, and help implement central programs locally in Germany.
This role is based in our Münich office.
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Responsibilities
- Develop and manage strategic projects that support category growth and business expansion in the German market.
- Drive initiatives in collaboration with cross-functional teams to improve seller experience and fuel sustainable growth.
- Identify key business opportunities and operational pain points through data analysis, market insights, and stakeholder feedback.
- Support initiatives to improve Germany's experience and enhance TikTok Shop's attractiveness as a trusted and desirable shopping destination.
- Support the local implementation of central initiatives in Germany, adapting global or regional programs to local market needs.
- Define project goals, milestones, success metrics, and execution plans; track progress and proactively manage risks or dependencies.
- Prepare clear business updates, analysis, and recommendations for senior stakeholders.
Qualifications
Minimum Qualifications:
- 5+ years of experience in project management, consulting or a similar field.
- Strong strategic thinking and problem-solving skills; ability to break down complex business challenges into clear action plans.
- Solid analytical and data analysis skills; comfortable working with data to identify trends and support business decisions.
- Strong execution capability; able to manage multiple projects in a fast-paced environment.
- Excellent stakeholder management and communication skills across functions and seniority levels.
- High ownership, attention to detail, and ability to drive projects independently from planning to delivery.
- Fluency in German and English, both written and spoken.
- Fast learner with strong adaptability and a proactive, hands-on working style.
Preferred Qualifications:
- Experience in e-commerce, marketplace, social commerce, social media, or digital advertising.
- Prior experience in a high-growth tech company or international business environment.
- Familiarity with seller operations, category management, customer experience, or NPS improvement.
- Experience supporting local implementation of global/regional strategic initiatives.
- Advanced BI/data analysis tooling experience.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.