TikTok Shop - Strategy Manager, Business Planning & Operations, EMEA

Responsibilities

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companie - It's future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

The Business Planning & Operations team take a strategic approach to driving impact cross-functionally across TikTok. They work with multiple business units and senior stakeholders including, but not limited to, Category, Partnerships, Strategy, Governance & Experience and Data Science. This team drives forward business growth and operational efficiency by providing significant business diagnosis and practical solutions through the use of analytical insights.

Responsibilities:
- Collaborate with category managers to design and execute category operation strategies, including partner, product, and content strategies to drive business growth.
- Analyze partner segments and optimize short video and live streaming strategies tailored to different partner characteristics.
- Develop and refine product selection strategies based on user preferences and platform insights.
- Optimize business SOPs, conduct root cause analysis, and provide scalable solutions for category-level operational issues.
- Build best practices and playbooks to enable partners to implement effective, data-backed strategies.

Qualifications

Minimum Qualifications:
- Demonstrable experience working in one or more of the following; Operational Strategy, Management Consulting, Growth Strategies, Commercial Analysis.
- Strong data sense and analytical skills, with the ability to derive actionable insights from complex datasets.
- Experience over-seeing strategic projects, driving forward cross-team collaboration and influencing decision making through data with actionable insights.
- Solid logical thinking and problem-solving capabilities.
- Excellent communication and cross-functional collaboration skills.

Preferred Qualifications:
- 3+ years experience working in a consumer focused environment e.g Commerce, Retail, FMCG, Social Media, Technology, Entertainment.
- Knowledge/understanding of business models similar to TikTok and other content-based platforms.
- Fluency in one other European language is a plus due to working with internal and external teams as well as clients in European markets.