TikTok Shop - S&OP Manager - Seattle
Responsibilities
Global E-Commerce Supply Chain and Logistics-Fulfill by Tiktok and Global Selling Product team strives to build and offer product solutions for different business lines and multiple types of seller in warehouse/transpertion/delivery of L2L&crossborder.
- Lead the end-to-end S&OP process for FBT (Fulfillment by Tiktok) operations. Integrate historical sales data, market trends, business objectives, and campaign plans to generate daily/weekly outbound volume forecasts, providing decision support for FC operations.
- Monitor forecast accuracy, regularly review prediction deviations (e.g., fluctuations during peak promotions), optimize forecasting algorithms and parameters, and continuously improve prediction precision.
- Collaborate closely with upstream teams (industry, campaign, strategy, budget team, etc.) to align sales targets, campaign plans, and inventory strategies, ensuring forecast data aligns with business rhythms.
- Output forecast results to FC operations teams, communicate demand fluctuation risks (e.g., sudden order surges), and drive the development of contingency plans to ensure fulfillment efficiency.
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- Track achievement of forecast targets, analyze reasons for underperformance (e.g., supply chain bottlenecks, demand mutations), and coordinate with relevant teams to adjust strategies, ensuring outbound volume deviations from business goals are controlled within acceptable ranges.
- Continuously optimize the end-to-end S&OP process framework, establish demand forecasting communication mechanisms, and regularly organize cross-departmental review meetings (e.g., weekly S&OP meetings) to align forecast adjustments and execution progress.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, preferably in supply chain and logistics, data science, statistics, etc.
- Familiarity with E-commerce supply chain, warehousing, cross-border logistics, and overseas local logistics business domains; prior experience in large e-commerce platforms or international logistics companies is preferred.
- 3+ years of experience in S&OP, demand forecasting, or supply chain planning, with preference for candidates with demand forecasting experience in e-commerce or retail industries.
- Strong data-driven problem-solving skills, innovative thinking, and the ability to handle complex scenarios such as peak promotions and seasonal fluctuations, quickly adjusting forecasting strategies and resolving execution anomalies.
- Excellent communication, cross-team collaboration, and system project management skills; ability to interact and coordinate with stakeholders from multiple regions.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.