TikTok Shop - Service Solution Project Manager (German speaking)
Responsibilities
About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop (TTS). SSC is looking for an experienced Service Solution Project Manager role to drive regional operational excellence from our London Hub.
Responsibilities
- Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency.
- Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality. Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
- Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.
- Take up ownership of end-to-end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule.
- Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers.
- Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
- Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development
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Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience. Good communication skills written and presentation to C-Leaders.
- 3+ years of Project Management experience in the tech industry, fast-paced or high growth environment.
- Fluent German and english to be able to work with internal and external market
Preferred Qualifications:
- Fast learner and team player capability. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications.
- Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
- Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline-driven work environment, attention to detail, and ability to multitask.
- Experience in eCommerce or marketplace platforms.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.