Responsibilities
About the Team
The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The APAC Ecommerce's Governance and Experience team connects buyers, sellers and content creators to ensure a seamless, trusted online shopping experience. We seek to inspire trust by designing and implementing end-to-end governance & experience programmes to enable a thriving international marketplace.
As an Seller Governance Strategy Analyst, you will analyse metrics, perform analytics, manage projects, and drive operational optimisation to improve users' live-shopping experience. You are a systems-thinker, highly data-driven and can start and manage projects.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
Responsibilities
1. Develop data-driven strategies and policies to enable the e-commerce business, evaluate sellers' behaviours, including product listing behaviour, fulfillment and services. The focus is on South-East Asia (SEA) but you may also support other international launches.
2. Maintain a keen understanding of SEA market and regulatory conditions to inform strategy development.
3. Responsible for sellers' compliance management, building up the implementation process and working closely with cross-functional partners -- such as product and tech teams -- to optimize enforcement system efficiencies.
4. Ensure constant improvements of defect order rates and other topline metrics.
5. Responsible for minimizing the number of sellers on the E-commerce platform who actively and consistently attempt to engage in non-compliance.
6. Work to promote transparency and understanding of policies, including assessing seller plans of action in response to enforcement actions.
7. Act as an escalation point of contact and manage internal communications on all seller governance issues.
8. Support communications, enforcement actions, and data reporting for seller enforcement and appeal programs.
Qualifications
Minimum Qualifications
1. Strong bachelor's degree or above.
2. Hands on and in-depth experience on e-commerce governance strategies or policy-making is a must.
3. Excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams.
4. Familiar with SEA E-commerce compliance requirements and internet governance management, with business sensitivity and risk awareness.
5. Strong work ethic and ability to work independently in a fast-paced environment.
6. Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.
7. Engage with sellers to deep-dive into challenges, and develop seller operational improvement plans.
Preferred Qualifications
1. Experience with analytical tools (like Excel or SQL) to drive analytics and reporting. Data interpretation is required in this role.