TikTok Shop - Seller Education (Vietnam)
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Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
Join us as we drive the future of e-commerce here at TikTok.
Responsibilities
1. Seller training:
- Develop and define the training strategy, execution framework, and learning curriculum to build seller capabilities for successful onboarding and growth on TikTok Shop
- Identify business-critical learning needs to deliver the external and internal training roadmap.
- Work closely with internal industry-specific teams and stakeholders, to become a subject matter expert on TikTok Shop Seller operations, and consult with key category stakeholders to deliver effective training programs
- Define and deliver content for internal and external training programs across various mediums, from in-person workshops/programs to training videos and other materials offered via digital curriculums
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- Facilitate collaboration and information-sharing among different teams and stakeholders within TikTok and external businesses to provide up-to-date information and developments. Ensure effective knowledge transfer and education evaluation feedback to optimise training programs continuously
- Set up a measurement framework to evaluate the impact and effectiveness of these programs on seller performance
2. Education projects:
- Collaboration with Seller Engagement and relevant stakeholders to deliver TikTok Shop knowledge to sellers in all engagement activities
- Initiate new formats of education activity to maximize sellers' comprehension
- Be the key point of contact to leverage external trainers' capacity in all formats of training
- Weekly reporting and post-analysis of programs/sentiment monitoring
Qualifications
Requirement
- 3+ years experience in planning, delivery, and evaluation of learning content, in both bespoke and highly scalable formats
- Strategic mindset and high curiosity to deeply understand the inner workings of TikTok Shop
- Proven track record of managing multiple complex projects/training initiatives simultaneously, with a high level of commitment and strong bias to action
- Demonstrated ability to work cross-functionally with multiple teams and stakeholders
- Familiarity with the latest trends and developments in TikTok and wider social commerce, to provide thought leadership and strategic insights
- Appropriate skills including multimedia and social media platforms and designing tools
- Previous experience in e-commerce marketplaces is a strong plus
Preferred experience
- Experience in Ecommerce or Tech organisations is preferred
- Experience working in matrix, and/or global organisations
- Creative, outside-the-box thinker, can-do attitude, and effective in communication
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.