Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the team
E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Service and Moderation Team is looking for a Project Manager to join our team, to drive partner appeal experience improvement.
Responsibilities
- Manage APAC projects relating to seller and creator appeal and drive effective project implementation.
- Regularly monitor the key metrics and performance trends of seller appeals, deep dive into the painpoints of seller/creator appeal, and cooperate with relevant teams, including governance, service and product teams, to improve seller/creator appeal experience.
- Coordinate communication and collaboration across functions within APAC, co-work with APAC service team, develop key collaboration processes and ensure processes are well guided for organizational efficiency improvement.
- Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together.
- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making.
- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs.
- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business.
- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
Qualifications
- 3-5 years of project management experience in the eCommerce service industry. Familiar with partner (seller/creator) violations and appeal rules is preferred.
- Good ability of logical thinking. Able to manage different types of projects through comprehensive planning, risk identifying, problem solving and SOP establishment.
- Adaptable, fast learner and highly motivated with experience in operations and management.
- Experience in building a project from scratch to finish is preferred.
- Experience in planning and leading strategic initiatives.
- Highly organized and detail-oriented with a proactive work-style.
- Strengths in problem identification, issue-resolution, ability to work in a result-driven work environment, attention to detail, and ability to multitask.
- Strong ownership and a team player, always focused on delivering results with high standards.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.