Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. In this role, you will have the opportunity to support our continued growth and expansion.
Responsibilities
- Responsible for long-term business value on user growth scenario, balancing business risk and user growth.
- Drive high quality assortment provision and high quality user selection from governance of listing and seller.
- Drive programs to mitigate and launch enforcement strategies targeting problems ranging from illegal/prohibited listing, low category NPS, bad user rating, counterfeit, misplaced listing and low quality listing information.
- Manage and update category risk assessment of each local market.
- Triage risk and benefits of opening of high risk categories and designing enforcement programs to ensure safety and monitor risks.
- Support all regional teams to drive key metric improvements in areas related to listing compliance and provide subject matter expertise to other regions.
Qualifications
- Bachelor's degree or above.
- At least 5 years of professional experience in product risk, user risk, seller risk field. Expertise in user growth and affiliate area is a plus.
- Experience using data and metrics to measure impact and determine improvements.
- Experience acting as a program manager and collaborating with XFN teams to drive end results.
- Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
- Excellent communication skills, including the ability to propose complex solutions and explanations in writing.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.