TikTok Shop - Regional Operations Project Manager

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Service and Moderation Team is looking for a Program Manager to drive effective project implementation

Responsibilities
- Manage regional key projects and drive effective project implementation.
- Coordinate communication and collaboration across functions within APAC, collect cross-team requirements, develop key collaboration processes and ensure processes are well guided for organizational efficiency improvement.
- Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together.
- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making.
- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs.
- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business.
- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.

Qualifications

Minimum Qualifications
- 3-5 years of project management experience in the service and experience industry, preferably in an eCommerce or high growth environment.
- Good critical and logical thinking. Able to manage different types of projects through comprehensive planning, risk identifying, problem solving and SOP establishment.
- Experience in planning and leading strategic initiatives.
- Highly organized and detail-oriented with a proactive work-style.

Preferred Qualifications
- Adaptable, fast learner and highly motivated with experience in operations and management.
- Experience in building a project from scratch to finish is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.