Responsibilities
About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
About the Role
We are looking for a detail-oriented and proactive PMO to support all aspects of Fulfilled by TikTok (FBT) initiatives. This role will work closely with cross-functional teams including warehouse operations, solution, business development and e-commerce to ensure smooth execution and alignment of FBT projects and processes.
Key Responsibilities
- Assist in the planning, coordination, and monitoring of FBT-related projects and operational tasks.
- Track project milestones, deliverables, and timelines to ensure deadlines are met.
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- Facilitate communication and collaboration between internal teams (e.g., FBT Ops, BD, Solutions) and external partners.
- Prepare and maintain project documentation, status reports, and performance metrics.
- Identify potential risks or bottlenecks in FBT workflows and propose mitigation strategies.
- Support process improvements and standardization efforts related to FBT operations.
- Coordinate meetings, workshops, and alignment sessions with relevant stakeholders.
- Manage data collection and analysis to support decision-making for FBT initiatives.
- Ensure compliance with company policies and quality standards within FBT projects.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, Project Management, or a related field.
- Proven experience in a PMO or project coordination role, preferably within logistics, fulfillment, or e-commerce;
- Strong understanding of fulfillment processes, especially involving third-party logistics (3PL) and FBT models;
- Excellent organizational, communication, and interpersonal skills;
- Proficiency in project management tools (e.g., MS Project, Jira, Asana) and MS Office suite;
- Detail-oriented with strong analytical and problem-solving abilities;
- Fluent in Chinese, able to use Chinese as a working language (speaking and writing in particular) in order to work with central teams.
Preferred Qualifications:
- Familiar with FBT, experienced working in similar fulfillment operations or 3PL operations.
- Knowledge of Tiktok Shop E-commerce.
- Familiarity with data visualization tools (e.g., Tableau, Power BI);
- Ability to work effectively in a fast-paced, cross-functional environment;
- Proactive attitude with a willingness to take initiative and drive projects forward.