Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
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About the team
Our Seller Experience, order and fulfillment team is dedicated to providing a seamless shopping experience for our users and empowering sellers to succeed on our platform. Our team plays a crucial role in ensuring efficient order processing and fulfillment operations for our sellers, driving growth and customer satisfaction.
As a program manager in this team, you will be responsible for overseeing the end-to-end order and fulfillment management process for our sellers on TikTok Shop. You will collaborate with cross-functional teams to optimize processes, resolve issues, and drive improvements to enhance the seller and customer experience.
Responsibilities:
- Develop and implement strategies & solutions to streamline seller order and fulfillment processes, ensuring efficiency, accuracy, and timeliness.
- Collaborate with product, engineering, and operations teams to define requirements and priorities for order management systems and tools.
- Serve as the primary point of contact for sellers regarding order-related inquiries, issues, and escalations, providing timely and effective resolutions and educations.
- Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in order processing and fulfillment operations.
- Lead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance the seller and customer experience.
- Develop and deliver training materials and resources to educate sellers on order management best practices and platform features.
Qualifications
Minimum Qualifications:
- Strong understanding of order processing workflows, systems, and best practices in e-commerce operations.
- Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and drive data-driven decisions.
- Proven track record of managing cross-functional projects and driving process improvements in a fast-paced environment.
- Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with internal and external partners.
Preferred Qualifications:
- Bachelor/Master degree in business, operations management, supply chain.
- 5 years of experience in business operations, or program management roles, with a focus on order management and fulfillment.
- Experience working with third-party logistics providers and managing vendor relationships is a plus.
- Passion for delivering an exceptional shopping experience for sellers on TikTok Shop.keholder management skills, with the ability to collaborate effectively with internal and external partners.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $121600 - $232644 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.