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TikTok Shop - Product Operations, Category Solution

AT TikTok
TikTok

TikTok Shop - Product Operations, Category Solution

Seattle, WA

Responsibilities

About The Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our Category Solution team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

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Category Solutions Team is a cross-functional group within the User Product Department, focusing on providing end-to-end comprehensive solutions. The team ensures cross-domain consistency and directional continuity. On the C-side, it aims to establish a seamless cross-domain user journey, while on the B-side, it focuses on promoting and educating merchants.

Job Responsibilities
1. Responsible for TTS category solution product operations, analyzing industry subcategories to identify opportunity areas and pain points.
2. With the goal of driving category GMV growth, assess current business status and challenges, develop product operation plans, break down and implement actions, and drive cross-functional teams across consumer and merchant sides to achieve targets.
3. Deeply understand business scenarios, leverage data analysis to identify differentiated opportunities within categories, collaborate closely with product teams to design tailored industry solutions, and communicate effectively with category teams to drive incremental GMV growth.
4. Organize product go-to-market (GTM) initiatives with a focus on penetration rate; regularly collect merchant and category operation feedback, compile case studies and dogfooding reports, and promote product iteration.
5. Effectively collaborate with product, operations, and design teams to push for fast-paced product and strategy iteration, and continuously explore new growth drivers.

Qualifications

Minimum Qualifications
1. Bachelor's degree or above, familiar with the internet and e-commerce industry.
2. Experience in using data to influence business decisions and track business outcomes, with a strong background in business analysis and management.
3. Able to independently plan, initiate, and implement projects based on business needs and value priorities, with strong logical thinking and business abstraction skills.
Preferred Qualifications
1. experience in category operations or platform operations is preferred.
2. Deep understanding and reflection on business models and industry trends, strong industry sensitivity and vision, and the ability to keenly capture opportunities and value.
3. Strong independence, initiative, and team collaboration skills, with the ability to align cross-functional teams toward a common direction.
6. Able to communicate and work proficiently in English.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88920 - $144400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Seattle, WA, USA
Job ID: TikTok-7498466936684529928
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.