TikTok Shop - Policy & Programs Manager, Content & Creator Governance
Responsibilities
Governance and Experience is a global team dedicated to building a safe and trustworthy marketplace for both users and partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
Responsibilities
- Develop strategies and policies for content and creator governance that align with local cultural norms, regulations, and market nuances
- Design policies to support overall content and creator account health, including handling violations, rewards, penalties, and enforcement standards
- Identify and mitigate risks while improving the quality of the e-commerce content ecosystem, including personalized recommendations and content integrity
- Collaborate with cross-functional stakeholders to identify, analyze, and address governance-related pain points; design and implement operational workflows and action plans to resolve them
- Partner closely with Engineering, Operations, Product, and Moderation teams to drive end-to-end development and implementation of content and creator policies
- Build and maintain feedback loops and operational processes to ensure the consistent quality and execution of strategy rollouts
- Monitor dashboards, review cases, and ensure ongoing ecosystem health through proactive data tracking and analysis
- Communicate and deliver training on new strategies and policies to ensure alignment and effective adoption across teams
- Respond to and resolve high-priority or emergency issues that may arise
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience
- 1-2 years of work experience; practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety, or related fields will be prioritized
- Driven, motivated, and proactive, with excellent coordination, communication, and project management skills to effectively collaborate with cross-functional teams in building and launching plans
- English fluency is required for internal and external communications
Preferred Qualifications:
- Familiarity with the e-commerce content ecosystem and/or the social media content landscape is advantageous
- Familiarity with e-commerce compliance and ecosystem management, along with strong strategic business acumen, will be advantageous
- Mandarin proficiency is a strong advantage, given collaboration with stakeholders in China
- Strong data capability, with top-priority experience in coding using SQL
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $77969 - $105556 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.