TikTok Shop Partner Operations (TSP) - Agency Manager

Responsibilities

About us
The authenticity of TikTok has created a new way for brands and merchants to meaningfully connect with creators and the community. Through an innovative e-commerce platform that helps shoppers discover and purchase products within the app, TikTok E-commerce enhances promotion and sales for merchants and brands with an entertaining user experience. We are committed to supporting local merchants and creators through our safe and trusted shopping platform.

Why Join Us
Are you passionate about revolutionising the e-commerce experience? Do you thrive in dynamic environments where creativity meets strategy? Join our Partner Operations Team as we shape the future of discovery commerce. The Partner Operations Team is in charge of managing TikTok Shop Partners - agencies who service Sellers and Creators on TikTok Shop - and responsible for partners' performance.

Responsibilities
- Oversee the daily operations and management of UK TikTok Shop (TTS) agencies, building and maintaining strong partnerships with key agencies to drive sustainable growth.
- Identify, onboard and manage e-commerce agencies; design operational strategies to effectively drive creator/merchant acquisition, activation and GMV growth, while optimising overall ecosystem structure.
- Provide structured education and enablement to agencies, including training programmes, community management guidance and consultancy on platform tools and policies, to support their long-term success.
- Collaborate closely with cross-functional teams (industry, product, policy, training etc.) to deliver comprehensive support that accelerates agency growth.
- Keep a pulse on the UK e-commerce landscape and live commerce trends, with a solid understanding of agency operations and industry best practices.

Qualifications

Minimum Qualifications:
- Bachelors Degree or above in a related field.
-Understanding of the TTS agency ecosystem and business models; experience in e-commerce service providers, agencies or creator operations is a strong plus.
- Proven track record in partnership development and account management, with the ability to build and maintain trusted relationships.
- Highly data-driven with strong analytical skills, comfortable using insights and metrics to inform decisions.
- Strong cross-functional collaborator, able to influence and align stakeholders to achieve shared goals.

Preferred Qualifications:
- A proactive self-starter and fast learner who thrives in fast-paced, dynamic environments.
- Excellent communication and interpersonal skills, with the ability to engage diverse audiences.