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TikTok Shop - Operations Lead

AT TikTok
TikTok

TikTok Shop - Operations Lead

Munich, Germany

Responsibilities

Team Intro
The E-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better E-commerce experience to our users. We are looking for passionate and talented people to join our operations team. Together we can build an E-commerce ecosystem that is innovative, secure and intuitive for our users.

This role is based in our Munich office.

Responsibilities:
- Define the long-term vision and strategic roadmap for your category, setting direction and leading key cross-functional initiatives.

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- Own the full P&L responsibility for your category, driving both topline and profitability.
- Leverage industry knowledge and your professional network to fuel category growth and success.
- Build and lead a high-performing team-hiring, developing, and coaching top talent.
- Identify, prioritize, and onboard new sellers, actively shaping the category's ecosystem on TikTok Shop.
- Drive end-to-end seller development by managing strategic relationships and optimizing their performance.
- Collaborate with internal teams-including operations, product, and marketing-to unlock seller potential and accelerate adoption of livestream and short video commerce.
- Operate effectively in a dynamic environment, navigating ambiguity, adapting to change, and influencing key stakeholders to enable strategic decisions.
- Break down complex problems, identify innovative approaches, and implement scalable solutions to drive long-term success.

Qualifications

Minimum qualifications:
- Proven experience leading and scaling high-performing teams.
- Strong strategic mindset with the ability to execute with precision and operational excellence.
- Demonstrated ability to use data-driven insights to inform decisions and optimize performance.
- Extensive experience in category management with a track record of delivering ambitious results.
- Deep understanding of the German market, including consumer behavior, digital trends, and mobile commerce transformation.
- Growth-oriented, entrepreneurial mindset with excellent communication and stakeholder management skills.
- Fluent in both German and English, ensuring seamless communication with local partners and stakeholders.

Preferred qualifications:
- Strong understanding of E-commerce, content marketing and influencers
- Experience of owning P&L on an E-commerce platform/marketplace
- Experience in managing diverse teams
- Ability to thrive in ambiguity and adjust quickly to change

Client-provided location(s): Munich, Germany
Job ID: TikTok-7508866092803361031
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.