Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.
Responsibilities
- Conduct further analysis and draft moderation policies on sellers, products and contents in global markets with a focus on safety issues such as fraud, counterfeit products and regulated products.
- Continuously evaluate, propose, and execute improvements for existing processes and policies.
- Partner with internal stakeholders in strategies and operations to develop effective training material.
- Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
Qualifications
- Bachelor's degree or above.
- 1 - 3 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background.
- Fluency in English is a must.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.