Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience and we are looking for a Moderation Solutions Program Manager to lead cross functional process and automation changes to improve quality and efficiency of regional Moderation teams.
Roles & Responsibilities
- Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions. Design and implement continuous improvement initiatives to increase moderation efficiency and quality.
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- Gather business requirements for E-commerce moderation tools, products and workflows.
- Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally.
- Manage the internal launch roadmap: effectively prioritize business requirements from internal teams and own orchestration of human and automated moderation mechanisms to ensure effective launch readiness.
- Design processes to address emerging E-commerce moderation risks and cost controls.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above;
- Experience with project management and complex coordination, preferably from e-commerce governance and social media background.
- Excellent coordination skills, communication skills and experience working across multiple cross-function teams to build plans or projects.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Highly data-sensitive, capable of in-depth interpretation through data analysis.
- Excellent written and verbal communication skills; ability to explain complex concepts to stakeholders.
- Self-driven and comfortable working in a fast-paced environment.
Preferred Qualifications:
- Product management background is a plus
- Ability to multi-task and work with tight deadlines