TikTok Shop - Logistics Service & Experience Associate (Malaysia E-Commerce)

Responsibilities

About the Team
We are looking for passionate and talented people to join our logistics service and experience team. Together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Responsibilities:
- Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries
- Manage and improve logistics customer service team performance by improving service efficiency through standardizing SOP, metrics monitoring, tools iteration and logistics exception handling, etc
- Be able to analyze and classify logistics problems and output experience insight reports by data analysis, deep dive on enquires, etc

Qualifications

Minimum Qualifications:
- Bachelor degree or above, 3 years or above working experience in customer service team and have knowledge of logistics
- Proficiency in English is Mandatory
- Strong communication skills and good at handling disputes

Preferred Qualifications:
- Proficiency in Mandarin is a plus due to the nature of work to manage the vendors
- Proactive and continuous improvement attitude, patience, and attention to detail
- Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented