TikTok Shop - Governance Program Manager

- Develop and implement data-driven, adaptive governance strategies that balance enforcement precision with product coverage and ensure business continuity
- Continuously analyze ecosystem gaps and pain points, refining governance strategies to improve overall scenario health
- Identify inefficiencies in scenario governance workflows and develop roadmap and optimization plans
- Partner with Product and R&D to enhance tooling, automation, transparency, and system scalability for real-time enforcement
- Conduct and lead root-cause analyses to uncover gaps in coverage and precision, collaborating with Algo and Product teams on systemic improvements
- Partner with Legal, PR, GTM, and Policy teams to translate governance needs into seller/creator education initiatives, enabling compliant content at scale
- Enable Account Managers (AMs) and sellers with clear guidelines, training, and support to promote self-governance and listing integrity
- Act as the governance representative in cross-functional and global forums, influencing roadmaps and aligning priorities across markets and functions

Qualifications

Minimum Qualifications
- 1-3 years of experience in Program Management, Product Strategy, Trust & Safety, Policy, or related fields, ideally in a tech or e-commerce setting
- Strong analytical and problem-solving skills, with the ability to derive insights from data and translate them into clear, actionable strategies
- Proficient in data analysis and tools, including office software and analytical platforms; familiarity with recommendation/search systems and moderation workflows is a plus
- Proven track record leading complex cross-functional initiatives involving both technical and non-technical stakeholders
- Excellent communication and stakeholder management skills, with the ability to influence diverse teams and cultures; dluency in both Mandarin and English (written and spoken) is required, as many key stakeholders-particularly across R&D and product teams in China-primarily communicate in Mandarin
- Passionate about governance, user experience, and scalable solutions that protect both users and businesses in dynamic digital environments
- Highly adaptable and self-motivated, with a growth mindset and the ability to thrive in ambiguity and fast-paced settings

Preferred Qualifications
- Experience working with Algo, Product, or R&D teams on detection and enforcement solutions
- Understanding of marketplace dynamics and seller behavior in e-commerce environments
- Familiarity with traffic governance tooling, content moderation systems, or policy externalization frameworks

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $77969 - $105556 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Seattle, WA

Job ID: TikTok-7537318855770917127

Employment Type: OTHER

Posted: 2025-08-20T20:18:36