TikTok Shop Governance Operation Project Intern (SEA Experience) - 2026 Start (BS/MS)
Responsibilities
About the Team
TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities
- Support the review of aftersales processes, operating guidelines, and key service experience practices.
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- Improve service experience through strengthening buyer outreach materials, improving content quality, readability, and usefulness; including exploring more engaging content formats, including visual content or AI-generated videos.
- Conduct basic research and benchmarking on support content best practices and user education approaches.
- Coordinate with cross-functional teams to gather inputs and support documentation or content updates.
- Support ad hoc projects related to service experience, operational excellence, knowledge management, or content improvement.
Qualifications
Minimum Qualification(s):
- Currently pursuing a Bachelor's degree or above.
- Strong attention to detail and the ability to organize information in a clear, structured way.
- Interested in e-commerce, customer experience, operations, content strategy, or knowledge management.
- Adaptable and comfortable working in a fast-paced, cross-functional environment.
- Able to think independently.
Preferred Qualification(s):
- Experience in writing, editing, research, operations, consulting, project coordination, or knowledge management.
- Interest in AI tools and emerging content formats.
- Interest in Southeast Asia markets or experience working across regional teams is a plus.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.