Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.
SMT is actively seeking a detail-oriented and results-driven Compliance Program Manager to join our growing compliance team. Reporting directly to the Compliance Management Lead, the Compliance Program Manager will play a crucial role in implementing and managing various compliance programs and initiatives. The successful candidate will collaborate closely with cross-functional teams, ensuring the effective execution of compliance strategies and contributing to the overall success of the compliance function.
Roles & Responsibilities
1. Program Implementation: Collaborate with Compliance Management Lead to implement compliance programs and initiatives in line with the overall compliance strategy;
2. Policy Execution: Ensure the effective execution of compliance policies and procedures across the organization, working closely with different departments to embed compliance into daily operations;
3. Monitoring and Reporting: Establish monitoring mechanisms to track the effectiveness of compliance programs, preparing regular reports for the Compliance Management Lead and senior management;
4. Incident Response: Assist in the development of incident response protocols and manage the resolution of compliance-related incidents, working collaboratively with relevant stakeholders;
5. Documentation and Recordkeeping: Maintain accurate and up-to-date documentation related to compliance programs, ensuring proper recordkeeping and documentation of compliance activities;
6. Audit Support: Collaborate with the internal team to conduct compliance audits, consolidate findings and follow up on risks identified during audit to ensure proper closure;
7. Continuous Improvement: Identify areas for improvement in compliance programs and processes, recommending and implementing enhancements in consultation with the Compliance Management Lead.
Qualifications
1. BA/BS degree or equivalent practical experience, advanced degree preferred;
2. Proven experience in e-commerce compliance or a similar role;
3. Knowledge of e-commerce regulations, data protection laws, and industry best practices;
4. Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders;
5. Ability to work collaboratively in a fast-paced, dynamic environment;
6. Analytical mindset with strong problem-solving skills and strong work ethics;
7. Familiarity with e-commerce platforms and technologies;
8. Able to travel internationally (30-40%).
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.