TikTok Shop - Data Analyst, Governance & Experience, EMEA
Responsibilities
The Data Science team for the TikTokShop EMEA Governance and Experience team are dedicated to data insight and data solutions for governance and experience, helping to ensure a safe and trustworthy marketplace for our buyers, sellers and creators.
About the role:
- Drive new insights, identify opportunities and help craft solutions through data.
- Measure and monitor customer experience key metrics, such as NPS, CPO and PARR etc.;
- Translate complex data insights into actionable strategies and recommendations for senior management.
- Establish customer experience metrics systems, effectively discovering related problems and providing solutions to the business.
- Design a/b experiments for effective improvement and ROI calculation, conducting analysis to optimize strategies.
- Conduct deep analysis of seller and customer experience, to explore more opportunities in repurchase, retention and conversion;
- Improve data accessibility for GNE governance and experience teams; increase data understanding, improve dashboard availability and insight.
- Cross-functional Collaboration: Collaborate effectively with other departments (e.g., marketing, sales, product development) to ensure alignment on strategic goals, data-driven initiatives, route cause analysis and create action plans.
- Leverage data intelligence systems to evolve, making the E-Commerce ecosystem better and better.
Qualifications
Minimum Qualifications:
- Bachelor Degree or above in a Science, Engineering or similar. Engaged in data statistics, analysis, modeling related working areas after graduation.
- Proficient in SQL, with awareness of Python or R for data analysis.
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- Strong verbal and written communication skills in English, with the ability to create documentation and communication globally with cross-functional partners.
- Strong willingness to learn, with curiosity to pick up domain knowledge in new areas quickly.
- Proven ability to work in a fast paced environment, adapting and overcoming challenges.
Preferred Qualifications:
- Previous EMEA e-commerce experience recommended but not required.
- Global business or analytical experience to operate effectively as part of an international team: Cross-cultural cooperation will be critical, as part of global GNE Data Science, Strategy, and Insight teams.
- Masters/MBA in Mathematics, Statistics, Computer Science is preferred.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.