TikTok Shop by Tokopedia - Seller Education Specialist, SMB (Indonesia)
Responsibilities
About the team
The Education team designs and delivers projects that empower sellers and internal employees through scalable approaches. Our mission is to equip stakeholders with the knowledge, tools, and capabilities to succeed, ensuring initiatives are impactful, measurable, and aligned with business goals. We work closely with cross-functional teams to deliver high-quality education programs, outreach strategies, and capability-building projects.
About the role
We are seeking an Education Project Manager (Individual Contributor) to plan, execute, and optimize education initiatives for both sellers and internal employees. This role is not limited to a single scope - you may be assigned to projects such as seller education programs, internal employee capability building, content development, training curriculum design, outreach campaigns, or process improvement. You will manage projects end-to-end, collaborate with stakeholders across functions, and ensure delivery meets quality, impact, and scalability goals.
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Roles & Responsibilities:
- Plan and manage education projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
- Collaborate with cross-functional teams (product, marketing, operations, etc.) to gather requirements, align priorities, and ensure smooth execution.
- Support content development in collaboration with subject matter experts, ensuring accuracy and clarity.
- Monitor project performance against KPIs, analyze results, and recommend data-driven improvements.
- Streamline processes and workflows to improve efficiency and scalability of education programs.
- Ensure consistency and quality across all deliverables, following brand, policy, and content standards.
Qualifications
Minimum Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- 2-4 years of experience in e-commerce operations, specifically account/category management or marketing
- Strong organizational and project management skills, with the ability to manage multiple initiatives at once.
- Data-driven, with experience tracking and analyzing project performance.
- Excellent communication and collaboration skills for cross-functional work.
Preferred Qualifications
- Self-motivated and able to work independently in a fast-paced environment.
- Scalable mindset with experience in content creation, process optimization or automation.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.