TikTok Shop by Tokopedia - Seller Education Specialist, SMB (Indonesia)
Responsibilities
About the team
The Education team designs and delivers projects that empower sellers and internal employees through scalable approaches. Our mission is to equip stakeholders with the knowledge, tools, and capabilities to succeed, ensuring initiatives are impactful, measurable, and aligned with business goals. We work closely with cross-functional teams to deliver high-quality education programs, outreach strategies, and capability-building projects.
About the role
We are seeking a Knowledge & Strategy Manager (Education Team), Individual Contributor to design and execute projects that strengthen our knowledge ecosystem, optimize learning impact, and support strategic initiatives. Our goal is to optimize education initiatives for both sellers and internal employees. This role combines analytical thinking, project management, and cross-functional collaboration to enhance how knowledge is created, structured, and utilized across the organization. You will manage projects end-to-end, collaborate with stakeholders across functions, and ensure delivery meets quality, impact, and scalability goals. We're looking for candidates who are analytical, data-driven, and eager to create meaningful impact through insights and execution.
Roles & Responsibilities
- Plan and manage education projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
- Build & Own the Knowledge Base: Develop and maintain a structured, scalable repository of learning resources that are accessible, in collaboration with subject matter experts, ensuring accuracy, relevancy and aligned with business priorities
- Collaborate with cross-functional teams (product, marketing, operations, etc.) to gather requirements, identity learning gaps, align priorities, and ensure smooth execution.
- Monitor project performance against KPIs, analyze results, and recommend data-driven improvements.
- Scale with Efficiency: Streamline processes and workflows to improve efficiency, lead process improvement and automation initiatives to enhance how knowledge is created, shared, and optimized across the organization.
Qualifications
Want more jobs like this?
Get Education jobs in Jakarta, Indonesia delivered to your inbox every week.
Minimum Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- 2-4 years of experience in e-commerce operations, specifically strategy, product management/marketing role
- Strong analytical skills and data driven - able to interpret data, identify insights, and translate them into actionable recommendations.
- Strong organizational and project management skills, with the ability to manage multiple initiatives at once.
- Excellent communication and collaboration skills for cross-functional work.
Preferred Qualifications
- Self-motivated and able to work independently in a fast-paced environment.
- Experience in building or maintaining structured knowledge systems, process optimization or automation.
- Proactive, structured, and detail-oriented with a scalability mindset.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.