TikTok Shop - Buyer Risk Product Manager

Responsibilities

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Product Manager, you will be responsible for building, improving, and monitoring business processes to detect and prevent fraudulent activities in various scenarios, including transactions, KYC, after-sales, and seller-creator affiliations.

Responsibilities:
- Design anti-fraud strategies and solutions to protect sellers against buyer risks such as malicious return/refund and chargeback behaviors, buyer-seller collusion, malicious reviews and spam activities
- Analyze buyer behavior, content, seller feedback, and other data to identify emerging fraud trends and strengthen detection; drive the improvement and upgrade of product safety mechanisms, and be accountable for the effectiveness of risk solutions while ensuring enforcement accuracy
- Collaborate with technology and analytics teams to build and enhance risk perception identification, intervention, and governance systems; design risk control products and services that support various businesses
- Reduce platform capital and seller operating losses, and improve risk exposure metrics by establishing a systematic end-to-end risk management framework across the entire lifecycle of e-commerce transactions
- Research best practices in risk control techniques and closely monitor regional trends
- Engage with various business operations, technology, and security/risk stakeholders to solve risk problems at scale.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher in Computer Science, Business Analytics, Mathematics, Statistics, or a related field;
- At least 2 years of relevant experience in one of the following areas: Anti-fraud, Risk Management, Trust & Safety, Data Analytics, or Data Science in eCommerce or the tech industry;
- Proficiency in SQL is required; a fundamental understanding of statistics or algorithms is preferred;
- Self-driven, curious, and capable of working independently in a fast-paced environment, willing to accept challenges and strive for excellence;
- Ability to quickly understand new fraud motives and accurately diagnose key control points;
- Strong analytical and quantitative skills with the ability to use data and metrics to validate assumptions, make recommendations, and drive execution;
- Excellent interpersonal skills with the ability to build relationships and communicate effectively with stakeholders at all levels

Preferred qualifications:
- Familiarity with e-commerce aftersales, returns/refunds and chargeback flows
- Experience operating in global markets (US, LATAM, EU or APAC)
- Understanding of legal/regulatory constraints in consumer protection, refunds, and dispute resolution

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $141588 - $234080 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.