TikTok Shop - Account Manager, Incubation (Vietnam)
Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
SMB team helps small and medium businesses grow on our platform with tailored support and solutions.
In this role you will be responsible to deliver impact on seller growth by empowering them through knowledge transfer, trainings, and progress tracking, as well as collaborating with various cross functional teams to help improve sellers growth.
Join us as we drive the future of e-commerce here at TikTok.
Roles & Responsibilities:
- Planning and executing segment-wise seller education and training with the aim of achieving operational efficiency, policies adoption, and ultimately business growth.
- Identifying room for improvement in tooling, SOPs and support for sellers who are promoting and selling products on TikTok Shop platform.
- Providing ongoing support and training to sellers to improve performance, and study key attributes of successful cases; Building courses/trainings to sellers in line with global policies and VN strategy.
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- Design and create promotion materials or projects for seller incubation in collaboration with the incubation team, seller engagement team and management teams.
- Tracking seller progress and impact of curriculum and trainings on seller performance.
Qualifications
Minimum Qualifications:
- Minimum Bachelor's Degree or above
- 5+ years of experience in seller training, seller engagement, and/or seller management from e-commerce platforms, or e-commerce sales from brands.
- Strong understanding of influencers, social media, e-commerce, livestreaming, and digital trends landscape.
- Strong communication, public speaking, organizational, and time management skills; comfortable working in a fast-paced and dynamic environment.
- Proficient in English.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.