Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.
Responsibilities:
- Strategy｜Full ownership of incubating hundreds of SMB sellers in the Japan market. This includes identifying high-potential sellers for the business, formulating and implementing their growth strategies.
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- Seller Communication｜Ownership for channel management and seller communication via calling, instant messaging, seller community and other approaches to conduct mass account management activities such as troubleshooting, escalation, and seller education to resolve seller issues.
- Mass Incubation｜Collaborate with small and medium-sized sellers to optimize and improve their TikTok e-commerce performance, drive engagement of campaigns and other incubation activities. Identify programmatic and scalable methods to achieve this on a large scale. Identify opportunities to improve the business through scalable solutions and manage the rollout of these solutions.
- Product and process improvement｜Analysis and Conduct deep dives to understand seller segments and the root causes of issues that affect their business performance to identify opportunities and inform inputs into product development and process improvement.
Qualifications
Minimum Qualifications:
- Bachelor degree or above, 3+ years of work experience in mass account management or mass incubation, experience of managing hundreds of sellers is required.
- Proficient in both English and Japanese, strong knowledge of Japan ecommerce landscape, consumer demands, digital evolution and mobile transformation.
- Result-oriented and hands-on.
- Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people.
- Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges.
Preferred Qualifications:
- Experience in commerce platforms, leading consulting or Internet companies
- Self-starter with strong communication skills
- Ability to thrive in ambiguity and adjust quickly to change
- Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities is a plus.