TikTok E-Commerce Governance and Experience, Business Analyst- USDS

Responsibilities

Team Intro:
Governance and Experience (GNE) is a team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for an entrepreneurial Response Operations Manager to play a critical role in managing time-sensitive escalations and e-commerce risk incidents, partnering closely with Legal, Policy, Operations and Product teams to mitigate legal, reputational and ecosystem risks. The ideal candidate has a strong sense of ownership, and thrives in a fast-paced environment where they can have a direct impact on resolving business-critical issues for TikTok Shop.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
-Transform Data into Strategic Insights: Analyze large-scale customer data to uncover performance trends, user friction points, and growth opportunities across the end-to-end journey.
- Enable Cross-Functional Decision-Making: Collaborate with Product, Data Science, Operations, and Business leaders to shape priorities and translate insights into aligned, high-impact initiatives.
- Accelerate Experience Innovation: Evaluate and reimagine existing governance and experience touchpoints, identifying opportunities for automation, simplification, and strategic enhancement.
- Deliver Insightful Reporting & Influence Through Storytelling: Design compelling dashboards, reports, and executive-facing presentations that clearly articulate performance narratives and unlock data-driven decisions.
- Partner with Stakeholders to Drive Solutions: Collaborate directly with program managers and business teams to understand their challenges, proactively identifying key trends and opportunities within complex datasets to deliver clear, actionable recommendations.

Qualifications

Minimum Qualifications:
- BA/BS degree or equivalent practical experience
- Proficiency in SQL and other data processing languages
- 1+ years of experience in data analysis, reporting, or business operation
- Strong analytical and critical thinking skills, comfortable digging into data and drawing insights.

Preferred Qualifications:
- Excellent communication and storytelling skills, particularly when translating complex data into clear narratives for business partners.
- Previous experience in governance, customer experience, compliance, or risk management efforts, with a strong preference for e-commerce.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $217023 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: