TikTok commerce-Service Solution Project Manager, Polish speaking
Responsibilities
About the team
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. The team is looking for an experienced Service Solution Project Manager role to drive regional operational excellence.
Responsibilities
- Develop, implement and manage new readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency.
- Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
- Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.
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- Take up ownership of end-to-end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule.
- Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers.
- Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
- Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience. Good communication skills written and presentation to C-Leaders.
- 3+ years of Project Management experience in the tech industry, fast-paced or high growth environment.
- Language: Fluent Polish and English are mandatory languages
Preferred Qualifications:
- Fast learner and team player capability. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications.
- Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
- Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline-driven work environment, attention to detail, and ability to multitask.
- Experience in marketplace platforms.
- Language: In addition, German language would be beneficial.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.