Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.
Responsibilities
1. Oversight of product & content policy enforcement process as well as moderation checkpoint reviews; evaluating existing platform product, short-video, live-streaming policy enforcement performance, and identifying gaps and improvement plan.
2. Responsible for product & content policy enforcement business implementation, interaction, differentiation of moderation human and automation strategy.
3. Drive collaboration with cross-function and each South-east market country team to drive the direction and focus of policy enforcement optimisation.
4. Responsible for the operation of moderation algorithms, models, tools, and other automated products; familiar with the building and training of listing moderation models and tools for Global E-Commerce platforms; capable of continuously optimizing and iterating relevant products through product operation means.
5. Establish mechanisms for iterative optimization of enforcement rules, project interaction and collaboration, emergency analysis and evaluation, etc.
Qualifications
Minumum Qualifications
1. Bachelor's degree or above.
2. Minimum 2+ years work experience in Global E-Commerce governance operations, policy operations or moderation operations.
3. Familiar with SEA E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
4. Proficiency with implementing processes to comply with regulatory requirements.
5. Excellent English written and oral communication skills.
Preferred Qualifications
1. Experience in project/program management and working with cross-functional teams.
2. At least a Green belt in Lean Six Sigma will be a plus.
3. Ability to monitor and measure results with analytical thinking and program management mindset.
4. Ability to demonstrate sound judgment in ambiguous situations.
5. Curiosity to develop knowledge of additional product categories as needed.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.