Technical Program Manager - Infrastructure Engineering
Responsibilities
Team Introduction:
The infrastructure team supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services and making sure they are scalable and are reliable
Responsibilities:
- Serve as the regional subject matter expert (SME) for data centers and PoP cable infrastructure.
- Ensure quality and consistency of installations across projects through design review, technical oversight, and vendor performance management.
- Develop regionalized vendor-partner strategies, accounting for regulatory, logistical, and market-specific challenges in Europe.
- Maintain strong XF-relationships with Network Engineering, Commercial, Design, and Fit-Out teams. Collaborate with DCOs and RDCOs to ensure infrastructure meets operational and network performance expectations.
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- Define project scope, deliverables, and timelines in collaboration with internal stakeholders and vendor-partners.
- Drive execution of new-build and retrofit cable-infra projects (Network, Security, CorpNet), from design to commissioning. Oversee vendor installation activities, ensuring compliance with quality, safety, and regulatory standards.
- Monitor, document, and track project milestones, reporting on progress, risks, and lessons learned.
- Manage and maintain internal project repositories, including SoWs, BoMs, test results, design archives, and as-builts.
- Support training, documentation, and knowledge transfer for Data Center Operations (DCO) teams, enabling sustainable long-term operations.
Qualifications
Minimum Qualifications:
- BS in a technical field
- 5+ years of project management experience driving complex, cross-functional technical programs
- Excellent oral and written communication skills
- Experience with project management tools including Jira
- Familiarity with infrastructure technologies including cloud, datacenter, and networking
Preferred Qualifications:
- Experience in software development
- Experience in improving operational efficiencies
- Strong ability to influence and partner with stakeholders across multiple organizations to ensure alignment, mitigate risks, manage competing priorities, and allocate resources
Independent, critical thinking to navigate through ambiguity from a vague problem to a detailed solution
- Self-motivated and proactive with a proven ability to adapt well in a fast-paced tech company and collaborate closely with teams on different operating cadences
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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