Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About The Team :
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security ("USDS") is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Responsibilities :
- Site owner for local and regional offices (site visit, move and changes) on all technology support and projects
- Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments.
- Serves as a Tier 1 and Tier 2 escalation point and provides top-notch support for our local and remote offices teams.
- Provide event support, setup AV and live stream equipment
- Create technical document standards, best practices and policies
- Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services
- Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. Provides direct technical input to drive enterprise projects success.
- Identifies large scale problems and creates solutions. Leads and proactively addresses services and processes gaps.
- Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience
- Prioritizes and time manages multiple initiatives with emphasis on achieving objectives
- Diagnoses and trouble shoots complex technical and business problems
- Supply management & procurement responsibilities
- Championing the use of self-service IT resources, such as ticketing system and knowledge base
- High familiarity and awareness with cyber/information security
- Occasional travels
Qualifications
Qualifications
- Strong information technology background with years of direct user-facing support experience
- College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline
- Strong experience in the following skill-sets required within IT operations: Windows OS, Mac OS, Unix/Linux, Microsoft Active Directory, Google IAM, Cloud computing, scripting/automation, application troubleshooting and backup/storage
- Strong IT infrastructure and networking technology: general networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
- Excellent communication skills (oral and written)
- Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors
- Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills
- Hardware/software/network training and/or certification in systems (such as CCNA, CCNP, MCSE, RHCSA, etc.)
- Has ability to use knowledge from data and analytics to support decision making
- Ability to manage local technical projects without supervision
- Open to travel as needed
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.