Strategy & Operations Manager - Spanish Speaking Latin America
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Responsibilities
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.
We're looking for a Strategy & Operations Manager who will cover the Andean Region as part of the Spanish Speaking LATAM team, be responsible for building strong partnerships with sales leaders & teams, drive key functions of the business including analytics & reporting, planning & forecasting, and strategic projects. We are looking for someone who is eager to be a part of a dynamic, high-growth, fast-paced environment, and will partner with and support cross-functional teams as well as the Monetization Strategy & Operations team at large. This person should have strategic thinking capabilities, be detail-oriented, a self-starter, able to wear multiple hats, have the ability to identify issues and take the initiative to solve them, and be comfortable operating in ambiguity.
What you will do:
- Partner with stakeholders across the business to identify revenue opportunities, translate them into concrete go-to-market levers, drive and track progress, and measure impact
- Build reports and dashboards that highlight business KPIs and drive sales intelligence
- Manage revenue planning: Target setting, forecasting, partnering with leadership teams in maintaining an accurate sales pipeline, revenue attainment tracking
- Ensure attainment and bonus calculation: Managing and tracking sales team quotas and calculating commission plan payments; field sales inquiries and diagnose data discrepancies to ensure accurate attribution
- Build external incentive programs for clients that drive revenue, product adoption, and improve other business health metrics as business needs change
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- Define and authoritatively enforce sales & client policies with respect to revenue recognition and attribution, channel segmentation, transfer criteria, customer acquisition and more; partner with counterparts in other sales channels and regions to resolve ownership conflicts, all with a positive attitude and a desire to do what is best for the business as a whole
- Identify deficiencies in processes & tools and partner with internal teams to develop and implement solutions; drive the adoption of new solutions, as well as provide ongoing training & documentation
- Foster cross functional collaboration: Cultivating and maintaining strong working relationships with critical business partners (e.g. Sales, Product, Legal, Finance)
Qualifications
Minimum Qualifications:
- 5+ years of experience in a fast-paced environment & similar function (e.g. strategy & operations teams in other companies, consulting, finance); experience in media, media operations, or digital advertising is a plus
- Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision making
- Excellent communication (verbal and written) and time management skills
- Fast learner; Self-starter; Highly analytical; ability to independently multi-task, prioritize, and manage time effectively; capable of delivering on goals with minimal supervision
- Experience working cross-functionally with various internal teams, including Finance, Sales, Systems, and Product
- Business proficiency in both English and Spanish required given regional coverage of LatAm
Preferred Qualifications:
- Proficiency in Microsoft® Office and/or Goofle Suite applications, especially Excel and Google Sheets. Experience with data visualization software, BI tools, or SQL is a plus
- Familiarity with major sales CRM platforms (SalesForce, Insightly, Boostr, etc.), Order Management Systems (Operative, FatTail, Prisma, etc.) and Ads Platforms (Google Ads Manager, Facebook, etc.) is a plus
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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