Strategy Evaluation Quality Assurance - KH

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What I will be doing:
- You will perform quality assessments and atmosphere evaluations of the elements on our global products, including but not limited to comments, search and sensitive words.
- You will participate in global and regional Policy Issue Projects by multiple measurements, provide feedback proactively using strong language and cultural knowledge.
- You will work closely with Policy, PnP, Data, Market Operation team, as well as in-house moderation and BPO moderation team, by providing insights as well as root cause analysis under regular outputs.
- Data analysis of low quality comments in your respective market's TT atmosphere. Provide strategies and valuable feedback to Policy and PnP team for market improvement and safer TT community.
- Create wordlist based on user's specific strategy request, responsible for adding keywords in antidirt system and maintaining keywords in the wordlist.

Qualifications

What I should bring with me:

Minimum Qualifications:
- Bachelor's degree or above, short video product user.
- Excellent skills in Khmer and the English language is essential for reviewing content in the respective market.
- You come with previous experience performing a Quality Assurance role in a Content Moderation/Content Quality/Safety environment.
- You pay attention to detail and you are comfortable using data analysis to identify trends.
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- Familiarity with Internet laws and policy regulations.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.