Responsibilities
About the Role:
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! As a vital member of the SMB Product Growth team, this role requires close collaboration with marketing teams, in-market sales leadership, product managers and engineering teams in a rapidly evolving environment. Key skills for success include the ability to drive projects cross-functionally and how to grow the business with a product mindset.
Responsibilities:
1. Identify customer pain points throughout the entire lifecycle from leads nurturing, onboarding, to early-stage retention and long-term growth. Design and implement scalable AI Agent-based customer growth strategies.
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2. Collaborate closely with growth operations, data science, engineer, and AI technology teams to achieve intelligent segmentation and identification of high-potential customers.
3. Lead the product planning and implementation for AI Agents in scenarios such as trouble shooting, recommendations, incentives, adoption, etc.
4. Establish a monitoring and evaluation system for AI Agent effectiveness by working with sales and operations teams. Continuously optimize datasets for AI model training and evaluation.
Qualifications
Minimum Qualifications:
- Great customer centric mindset, can always prioritize customers value and experience in developing strategies and products.
- Strong goal driven sense and data sense, good at identifying and focusing on key growth opportunities from data analysis and customer researches.
- Experience partnering with international colleagues across multiple time zones and cultures, capable of thriving in ambiguity and adapting quickly to change.
Preferred Qualifications:
- Customer-Centric and empathetic.
- Experience with acquisition-led efforts.
- Can work with global teams across different time zones.
- Be curious.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $156864 - $296020 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.