Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Join us.
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Training and Quality (TnQ) team aims to drive collaboration, optimization, and synergy for Trust & Safety (T&S) global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety. Our team ensures the smooth operation flow of our processes, removes roadblocks, and ensures processes are streamlined for maximum efficiency for our TnQ teams.
We are looking for an enthusiastic, passionate and experienced Trust & Safety Product Trainer to deliver process/product/policy training in classroom and/or online environment. The ideal candidate should have relevant experience in design and development of content moderation training program effectively linking training to results including key performance indicators.
What will I be doing?
- Build & maintain product and policy knowledge across our lines of business
- Conduct thorough training needs analysis through effective collaboration with stakeholders (i.e., Capacity Planning, Product BP, Team Leads, Partnership Ops Success, etc.)
- Create effective training plans by having comprehensive knowledge of curriculums and a deep understanding of learner roles
- Where needed, develop and customize training materials through close partnership with stakeholders (i.e., Policy Training Development, Regional Policy, etc.)
- Onboard and operationalize new or updated products, policies, procedures through the delivery of instructor-led, virtual instructor-led and/or blended training programs.
- Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal T&S teams and T&S partner teams (BPO) are set up for success
- Act as the key connector between all T&S training teams to ensure synergy across all learning activities, and that these are laddering up to the overall strategy
- Track and analyze learning program effectiveness through various evaluation techniques
Qualifications
What should I bring with me?
Minimum Qualifications
- 1+ years of experience in a learning / training role
- Effective analytical and problem-solving skills
- Good understanding of effective teaching methodologies
- Knowledge/Experience developing and implementing curriculum, materials & interventions
- Strong presentation and facilitation skills
Preferred Qualifications
- Ability to adapt style and training, depending on business needs and learner profiles
- Ability to extract and coordinate learning data for reporting purposes
- Exceptional interpersonal skills and ability to develop strong working relationships
- Experience successfully navigating a fast-paced, highly ambiguous environment
- Excellent communication in both written and spoken English and Thai. The successful candidate is expected to deliver training in both English and Thai.
TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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