Site Reliability Engineer - USDS

Responsibilities

About The Team:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Develop and maintain automation procedures to maximize system efficiency and minimize human intervention.
- Work closely with software engineering teams to design, deploy and operate elements to ensure that systems are functionally robust.
- Ensure system scalability to handle growth in web traffic and data.
- Implement monitoring tools and set up metrics to keep track of system health and performance.
- Participate in on-call rotations, assist with incident management, and diagnose, resolve, and prevent production issues.
- Conduct performance tests to find and address system bottlenecks.
- Collaborate with teams across the organization to define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
- Practice sustainable user support, incident response, and blameless postmortems.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher in Computer Science or related fields from accredited and reputable institutions.
- 1-3 years of relevant work experience, with solid knowledge of computer software fundamentals, and understanding of Linux operating system, storage, network IO and other related principles.
- Familiar with one or more programming languages, such as Python/Go/Java/Shell/Ansible.
- Capable of solving problems systematically, with excellent communication skills and a sense of responsibility.
- Prior experience in related computing/distributed/big data systems is preferred, such as Kubernetes/Docker/Spark/Flink, etc.

Preferred Qualifications
- Possessing algorithmic thinking, good ability in data structures and system design is preferred.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $177688 - $341734 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.