Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in performing audits and identifying errors, and swiftly addressing them in time to ensure excellence in our moderation efforts.
What will I be doing?
- Focus on content quality and safety based on business requirements in accordance with moderation standard documents
- Ensure key targets such as productivity, accuracy, efficiency, quality and latency are met in the moderation of search recommendation features
- Find potential risks in daily work and proactively suggest problem solutions
- Support policy training, policy localization and provide guideline clarifications to ensure better understanding for in-house team members and BPO stakeholders
- Conduct quality inspection and calibration meetings in the appeal process to ensure the delivery quality and performance improvement in order to achieve the project targets
- Work closely with POC and relevant stakeholders to provide feedback on data quality/SOP/policy/guideline and ensure overall project success
- Perform other ad-hoc duties in relation to search recommendation features as assigned
Qualifications
- Bachelor's degree or above
- About 2 years work experience, preferably in QA/data analysis/project management
- Willingness to work in shifts patterns, which can include mornings, evenings, weekends and public holidays on rotation
- Sound judgement in handling ambiguous cases and ability to provide timely feedback
- Proficient Korean as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication
- Excellent communication and interpersonal skills, experience in cross-team collaboration
- QA and quality improvement experience, familiarity with RCA and data analysis, excellent attention to detail, precision and accuracy
- Knowledge about search engines, familiarity with social media platforms
- Ability to learn quickly, adapt to a fast-paced environment and respond to day-to-day challenges
- Willingness to work with sensitive issues that might include (but are not limited to) a variety of harmful contents, such as bullying, hate speech, sexual assault, torture, self-harm, murder, etc.
Preferred
- Previous experience in search operations area
- Knowledge of search trending related businesses
- Team management experience
- Overseas work/training experience or in a multi-cultural/-lingual environment
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.