Responsibilities
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The Site Leader will be responsible for growing and scale large teams via internal development mechanism, and manage a group of team leaders with a variety of experience levels. The group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
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Responsibilities
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service
- Develop effective and efficient cross functional partnerships, to support the operations and influence action
- Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate
- Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance
Qualifications
Minimum Qualifications:
- Bachelor's Degree or equivalent education/experience
- Minimum 2 years of leadership experience managing managers and scaled operations teams within T&S/Tech or similar field
- Demonstrated experience of growing and scaling large teams in a fast-paced environment and conducting strong quality management
Preferred Qualifications:
- Candidate with an advanced degree or equivalent
- Excellent communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally
- Possesses excellent interpersonal skills and demonstrates sound judgment, as well as training and coaching skills
- Strong analytical skills with the ability to perform complex data analysis to derive key insights
- Ability to develop strategies, prioritize projects, and ensure the delivery of high quality work under time constraints