Search Operations Quality Assurance, Ads - AI Data Service Operations

Responsibilities

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

- Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
- Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
- Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
- Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
- Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
- Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go live within the targeted timeframe.
- Deliver process/product/guideline training to new joiners.
- Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.

Qualifications

Minimum Qualifications
- Completion of Bachelor's degree or above.
- Proficiency in English and Thai as working languages.
- 1 year of experience in Quality Analyst/Quality Assurance, particularly in search engine evaluation.
- Familiarity with search engines, social media algorithms, and SEO.
- Demonstrated computer proficiency with Office software.
- Deep understanding of local culture and internet usage habits.
- Attention to detail and ability to use data analysis to identify trends.