Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The Search Model Data Team is responsible for managing data labeling projects covering over 20 countries/regions and 18 languages. The data labeled will be provided to the R&D team, the R&D team will apply human labeled data to train and test algorithm models for various search business segments, helping to optimize the search engine, launch new features and improve user experience when using the search function on our platform.
By thoroughly understanding the project background and model optimization direction as well as combining business experience and localized market characteristics, The Search Model Data Team is responsible for end-to-end project management throughout the entire project life cycle, including formulate project planning and labeling strategies/SOP, forecast resource and manpower, promote the implementation of labeling guidelines, and ensure the project delivery result.
Responsibilities:
1. Perform as the product operations role; manage the operation of labeling projects that deliver training/testing data for machine learning models, with the ultimate goal of optimizing users' search results.
2. Perform as the project owner; undertake various tasks throughout the entire project life cycle.
3. Review and reconcile the demands received to formulate customized project management plans and design proper relevant SOPs.
4. Work with Search RD, PM teams; formulate project guidelines and promote the execution and accomplishment of model data labeling projects.
5. Work closely with the global data delivery team; supervise the implementation of project mechanism, data delivery and quality assurance.
6. Conduct ROI analysis and regular review based on the model performance of machine learning models.
7. Foresee possible risks, prepare necessary risk management procedures and react to unexpected issues in a timely manner.
Qualifications
Minimum Qualifications:
- 3 years of professional experience in project operations or project management within internet-related industries.
- Fluency in English is required. English will be the primary language for work.
Preferred Qualifications:
- Possession of a Bachelor's degree or higher.
- Demonstrating a high level of familiarity and understanding of Western culture and user internet behavior.
- Familiarity with search engines and social media platforms, and former experience in the search relevant business is preferred.
- Good understanding of Mandarin is a plus/preferred.
- Exposure to cross-cultural working/studying.
- Strong analytical and communication skills with a good sense of flexibility.
- The ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- The resilience and commitment to self-care to manage the emotional demands of the role.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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