Responsibilities
About Trust & Safety Team
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Responsibilities:
1. Performing daily sampling tasks for audit purposes.
2. Conducting thorough data analysis, providing feedback on identified problems, and handling necessary escalations.
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3. Providing weekly feedback on moderation quality and offering suggestions for improvement.
4. Providing feedback and analysis on policy updates to identify areas of improvement and potential gaps.
5. Collaborating with moderation teams and Market POC to ensure moderation quality meets the standard.
6. Participating in the development of quality inspection standards and continuously optimizing the process and system platform.
Qualifications
Minimum Qualifications:
• 1 year of experience as a Content Specialist, Content Moderator, or Content Reviewer.
• Fluency in English, Bahasa Indonesia and Javanese is required.
• English and Javanese will be utilized as the primary languages for work, while Bahasa Indonesia will be used for market-specific communications.
• Knowledge of common data management/data analysis/office software.
Preferred Qualifications
• Possession of a Bachelor's degree or higher.
• An in-depth understanding of Indonesian culture and familiarity with the Internet usage habits of Indonesian users.
• 1 year of experience as a Quality Assurance in Content Safety or Customer Service.