R&T Quality Assurance Analyst - Trust & Safety - Austin
Responsibilities
About the Team
The Search Recommendation and Traffic (R&T) team ensures that all search terms recommended to users are safe, relevant, and meaningful. Our mission is to increase TikTok's traffic while protecting the safety and trust of our community. We work at the intersection of policy, technology, and culture, balancing user growth with platform integrity.
- Evaluate and audit cases reviewed by BPO sites to ensure accuracy and consistency.
- Analyze QA metrics, dashboards, and performance trends to identify patterns, root causes, and opportunities for improvement.
- Provide actionable insights and recommend solutions that drive workflow optimization and improved accuracy.
- Conduct workflow and policy trainings to strengthen alignment across internal teams and external partners.
- Apply critical judgment when assessing content relevance, timeliness, and safety across sensitive categories, including child exploitation, politics, religion, violence, and adult/sexual content.
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- Document findings clearly and escalate systemic issues, gaps, or emerging trends to policy and operations stakeholders.
- Collaborate cross-functionally with teams across time zones and shifts, adapting to new processes and evolving priorities.
- Support ad-hoc projects outside core expertise, flexibly applying assessment and analytical methods.
Qualifications
Minimum Qualifications
- 2+ years of experience in Trust & Safety, Quality Assurance, content moderation, or a related analytical role.
- Familiarity with social media platforms, especially TikTok.
- Deep understanding of U.S. culture, media, and internet usage habits.
- Strong analytical skills with proven ability to interpret dashboards, data reports, and performance metrics.
- Comfort identifying performance fluctuations, patterns, and root causes.
- Detail-oriented and systematic approach with strong documentation skills.
- Availability to work assigned shifts, including weekends and holidays (Sun-Sat coverage required).
Preferred Qualifications
- Strong awareness of U.S. social, cultural, and media trends with the ability to spot emerging themes in entertainment, sports, politics, tech, and lifestyle.
- Experience in training, coaching, or mentoring peers.
- Leadership experience in a moderation, QA, or analytical environment.
- Experience with quality engineering practices such as root cause analysis, solution design, and continuous improvement.
- Background in content moderation, trend operations, or user behavior analysis.
- Resilience when working with sensitive or graphic content.
- Collaborative mindset with the ability to build strong working relationships across peers, BPOs, and POCs.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.