Regulatory Response Analyst, German - Trust & Safety
Responsibilities
The regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst within our Trust & Safety team, you will be on the front line case managing our response to major global Trust & Safety pressing regulatory incidents. You will partner with broader Risk Containment and Regional Safety teams to contain high-risk incidents, ensuring timely and thorough mitigation of escalations and crises.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
What will I be doing?
- Investigate and resolve reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries. This could be a time sensitive response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel partner or a trending challenge that may pose harm to our community
- Participate in risk containment efforts across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product
- Stakeholder collaboration: utilize data-driven insights to influence stakeholders and transform frontline signals into product, policy, and detection enhancements.
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- Conduct analysis, review market data to identify root causes and implement lessons learned into policies, processes, and tooling improvements.
Qualifications
Minimum qualifications:
- Bachelor's degree and 4+ years experience in a fast paced environment, preferably in Trust & Safety Operations or Incident, Policy, Risk or Crisis Management roles
- Strong knowledge of the DACH region, with high proficiency in both German and English to effectively engage with regional stakeholders and global teams.
- Ability to work effectively in a fast paced environment, strong interpersonal and communication skills to engage with different teams
- Good project management skills, with a proven record of driving change from conception to execution
- Flexibility with global working hours and with working on certain weekends, on a rotation basis
- Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement
Preferred qualifications:
- Quantitative skills, a data driven mindset; SQL skills are a plus
- Experience working in a technology, start-up, or digital platform environment
- Understanding of trust and safety tech policies, global legal and regulatory frameworks related to online safety and harm prevention communication
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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